The importance of Business Communication Skills in a Changing Financial Environment

The importance of Business Communication Skills in a Changing Financial Environment
It wasn’t so very long ago that most of the countries in the world found themselves caught up in an economic tailspin. While most have slowly started to crawl out of that depression, it has come at a bit of a cost to the average worker. Companies big and small are now routinely looking for cost cutting measures that can help them stay both competitive and profitable. This often means trimming the fat and keeping only those employees that are considered essential. The question that workers now need to know is what exactly it is that employers are looking for.
Given that business now operates on a global scale, even for the smallest of companies, the ability to effectively communicate is a trait that is in high demand when looking for essential personnel. These are generally the people who can take on a leadership role and help move the business forward. The problem that employees often face is that much of the world’s business is done in English, which is a second language for much of the working population. Developing excellent business communication skills in English may be what sets you apart from the crowd.
Management does not want people in their important meetings who sit back and say nothing, as it is assertiveness and a willingness to lead the conversation that stands out. If you are unsure of your language and communication skills, you are less likely to speak out, which makes it even less likely that you will be viewed as essential to the future growth of the business. If you feel that you are lacking in that area, then now is the time to look at taking a course that will help you develop great communications skills.
When you learn what it takes to be a great communicator, you can approach your career with total confidence. It can be a little scary to deliver presentations, lead a teleconference call, or enter into negotiations with potential clients, especially if you feel that your communication skills are lacking. You can soon become fearless in those critical business areas if you understand how to effectively communicate and sell yourself and your business to everyone you come into contact with. This is a skill that can be learned, even by those who are currently lacking in confidence and self-belief. It’s all a matter of having the right people teach these skills to you.
The great news here is that you do not need to invest a lot of time or money into learning effective communication skills, and what you do put into it will be repaid over and over again with the advances that you will make in your career. Offices across the world are shrinking in size as businesses streamline in order to be more cost-effective. If you want to be a part of the team that moves your current business forward, then you need to get on board with improving your business communication skills.

Hold Your Audience with “Breakthrough Presentations”

Hold Your Audience with “Breakthrough Presentations”

When it comes to public speaking or giving a presentation, there are very few people who can claim to be totally comfortable in performing the task. The ones who are comfortable are generally the people who have been doing it for a while, or who have had some level of training in the art of presentation. The good news for those who are struggling with presentations is that it’s a skill that can be taught. There are very common mistakes that are made over and over again, and once those have been removed from the equation, it becomes a whole lot easier to deliver something engaging and memorable. This is where the “Breakthrough Presentation” course can really help.

Before we get into the nuts and bolts of what’s included in the course, let’s take a moment to review the aforementioned common mistakes that can derail a presentation. The most obvious of these is a lack of preparation. It may seem as though you are all ready to go, but the lack of preparation often shines through once the audience starts asking questions or requests more information. It really looks unprofessional if you are unable to respond.
The slides used in a presentation are there to help drive home the point, but it’s the dialog that sells. Relying too much on the information contained on the slides is a mistake, as is looking at and focusing on the slides when your attention should be on the audience that you are talking to. There is also a belief that loading up the audience with as much information as possible is the way to go, but it doing so, you can often end up having them missing the key purpose of the presentation. A delicate balance needs to be stuck in order for things to go well.

The ”Breakthrough Presentations” course is designed to break people of those bad habits, and to teach them the principles of presentation that will help them deliver the goods when it comes time to speak. We don’t really have enough space here to list everything that the course covers, but what we can tell you is that if you have people in your organization who are required to present to investors or potential clients, this is a must. They will learn what is and isn’t important in a presentation, will understand how to create a great template, and will learn how to properly answer any and all questions quickly and concisely, whilst always staying on point. Plus, much more besides.

The course is designed for smaller groups, usually of 4-10 people, which means that everyone who attends gets the sort of attention that they need to earn the core principles being taught. If you have a business that relies on presentations in order to land new clients or investors, then the “Breakthrough Presentations” course is one that all relevant personnel in your company should attend. We guarantee you will quickly see the results when you commit to the course.

Executive Leadership, Influencing, Persuasion and Management Communication Skills

Executive Leadership and Management Communication Skills
There are a number of different qualities and character traits that an executive or senior manager must possess if they want to be successful in a leadership position. It’s one thing to be smart enough for the job, but quite another to get people to follow you and not question your decisions. One of the most important traits that a leader must have is the ability to effectively communicate what he or she would like to see done. If they are unable to do so, the people who are following their manager will become confused, and ultimately unable to do the job as needed. You can clearly see how this might be a problem.

HK Executive Coach Leadership Training
Another great quality that leaders possess is the ability to persuade people to do things in a way that does not seem domineering or overtly authoritarian. Being an assertive leader is very different from being dictatorial. Yes, it is the job of the manager to maintain control of his employees and get them to do as they are asked, but there tends to be a whole lot less resistance from the staff if the message is conveyed in a way that makes the employees want to do what they are being asked. When people get on board with an idea and clearly understand the concepts, their enthusiasm and productivity goes through the roof, which leads to a successful project completion.

At the end of the day, the success of a leader all comes back to his or her ability to deliver ideas in a way that everyone can understand, accept and support. This is something that is easier said than done, as there are plenty of people who are qualified for these types of positions but who struggle to get the job done because of the inability to effectively communicate. There are some who will be bypassed for career advancement, or who pass on a leadership role because of their inability to get their ideas out there effectively.

There are a number of reasons why people struggle to communicate and persuade, with nervousness being very high on the list. Not everyone is a born leader, and some will feel apprehensive when asked to talk about a new project or give their take on the direction a project should follow. For others, it is a poor grasp of the language that holds them back. This is especially true for business leaders working with global corporations. Being asked to speak in a tongue that is not native to them can be very stressful indeed.

The good news is that these are all skills that executives can be learned via the proper coaching. You can learn how to communicate in English, which is the language most commonly used in global business, with training delivered by an experienced coach who has a vast level of knowledge and experience in this area of management communication. Once you get a proper grasp of how to communicate in business, your confidence will reach levels that make others sit up and take notice. If you want to attain a leadership role, but feel held back by your lack of skills in this area, you really need to take a look at an executive communications course.

The Qualities That All Great Leaders Possess

The Qualities That All Great Leaders Possess
Have you ever wondered why some people seem born to lead, while others are doomed to follow? It’s a common question, and one that has led to volumes being written on the subject. While I would be easy to suggest that hard work and perseverance will eventually put someone in a lead position, the reality is that it takes a whole lot more than that to become a leader who is truly respected. Those in a position of power in business may have a different way of doing things, but the majority of them will share a similar set of characteristic that make it obvious why they have managed to reach the top of their career ladder.

People tend to climb to the top of an organization when they know what business is setting out to do. Having a clear understanding of the mission statement of the business means being able to have the sort of clarity of focus that makes decision making seem all too easy. A leader with this sort of understanding can then create goals that perfectly complement the mission. With all of this information at hand, a good leader will then be able to clearly see where the company needs to go in order to thrive and grow.

Great leaders understand that this is not something that they can do on their own. They will have the ability to know what their own strengths and weaknesses are. With all of those identified, they will then be able to hire good people who can excel in the areas where the leader might struggle. That said, they are also able to clearly communicate what is expected from every team member, which almost always means convincing everyone to believe that the goals that have been set are attainable and for the best of the company.

While a strong team can make a leader look good, the great ones lead by example. Nothing inspires a team more than seeing their leader roll up their sleeves to show how it is done. Leading by example will make people want to follow you, but it will also make the other members of the team want to reach the same level as the person in charge. That is something that can only be positive for a company, with everyone on the same page and looking to excel.

Finally, the one attribute that is found in every great leader is ambition. There are some people who will make it to the top and be content with their lot, but that is not what happens with the great ones. They will always feel as though they can climb higher and achieve more, and that often means making sure they can influence as many of their own people as possible. Great leader seldom take time to revel in their own glories, choosing instead to create a lasting legacy by inspiring others to reach for the upper stratosphere in business.

Why effective business presentation skills are essential for senior managers and executives

Presentation Skills Training Coaching

Why effective business presentation skills are essential for senior managers and executives

If you ask the average person what one of their biggest fears is, you would probably hear many people say how nervous they are about talking in public. Most people will never actually have to do so, but in the case of those in senior management, public speaking is something that they are likely going to have to do on a fairly regular basis. If you are moving up the corporate ladder in your company, and you know that you are going to have to start regularly delivering presentations, you might want to consider taking the presentation course offered by Communication Skills Hong Kong.

Being able to build presentation skills is not just about learning how to control your nerves when speaking in front of a crow, although that is a part of the course. In order to feel confident, you need to have properly prepared in advance of the presentation, as that in itself will help you start to build a high level of confidence. It’s also important that you can speak clearly, and use English words and phrases that are relevant to your business and the presentation that you are giving.

When you are based in Hong Kong, there is a very good chance that the business presentation you give is going to have to be delivered in English. That in itself can cause nerves to arise, especially if you struggle with certain elements of the English language. A successful presentation depends on your being able to convey the elements and ideas in a way that everyone can understand. Your presentation coach can work with you on improving your verbal skills, so that you can then just concentrate on putting the visual element of the presentation together.

While many of these types of courses are taught to a class using one specific style, the Communication Skills Hong Kong way of doing things relies more on one on one work with a presentation coach. Each of the coaches has the knowledge and experience of business presentations and public speaking that is needed to get you over your fears. They even suggest that you bring the presentation you are currently working on so that the course can be catered to suit what it is you are trying to deliver with your presentation.

There are a variety of different strategies used to help you get comfortable and get your presentation to a place where it is sure to impress everyone in the room.
Most people do all they can to avoid speaking in public or delivering presentations, but when you start moving up in the business world, it’s something that simply cannot be avoided. If career advancement is your goal, then this course delivered by Communication Skills Hong Kong is an absolute must. You will learn how to properly prepare for your presentation and then delver it in a way that is sure to impress. You will also find that the presentation skills you learn here will apply to other parts of your life where you have to talk in public.

Effective Corporate Leadership

What makes a leader?
In every aspect of life, there are people that lead and those that follow. If you want to position yourself as a corporate leader, it isn’t just as simple as being handed a lofty job title. People will only follow if they are able to look at you as someone that displays the traits and abilities of an effective leader. There are a number of different attributes that go into being a great leader, but it’s fair to say that it all begins with the ability to assess your own strengths and weaknesses. After all, if you can’t do that, how can you expect to find those strong and weak points in the people that work under you?

A good corporate leader is not just in touch with the department that he or she is in charge of. They should be familiar with as many facets of the organization as possible, as this will allow them to sell ideas and areas of improvement to those other departments without having to face a lot of resistance. When you can deliver an idea based on the current direction of the organization, people that are familiar with how the business works will be more than willing to jump on board and help drive the new idea in the right direction.

It is here where trust is built, and that is something that is absolutely crucial for any corporate leader. Much of this goes back to being able to identify the strengths and weaknesses of the people that work for you. If you can manage those employees by putting them in areas where you know they will thrive, you not only help grow the business, you also build a workforce that is confident and happy with the role that you are taking on as the leader. Placing people in positions that they are not suited to will cause unhappiness, and will ultimately result in failure.

Leadership Communication
It is one thing to know what you want from your team, but quite another to make them aware of it. A good leader should be able to communicate ideas and goals in a way that is easy for everyone to understand. As a leader, you also need to be open to listening to the ideas and objections of your team, as it is here where strategies are strengthened and confidence built. Even if you do not take on all of the ideas presented by the team, you will still let them know that you are open to hearing what they have to say, and that is absolutely crucial when building a cohesive unit.

Balance versus Goals
As a leader, you should be looking to try and create a balance between being the boss and being part of the team. It is your decisions that shape the direction of the business, but you will only achieve that goals that you set if everyone is on board. Delegating work to the right people is essential, but you also need to show that you are part of that process by offering advice and praise (or correction) every step of the way.

Effective Business Communication Skills HK

Business Communication Skills are very important for any businessman, as communication helps create, build and sustain relationships. It’s an essentialt skill everyone should have, though not many people are really good in communicating. Let’s take a look at a few communication etiquettes.

Active Listening:
Active listening is an important trait for both the speaker and the listener. The speaker needs to remain attentive and note the reactions of the listeners, to judge if they are able to comprehend, if they are bored, etc. This way, the message can be modified or paraphrased accordingly. On the other hand, the listener needs to stay attentive to understand what’s been spoken. Thus, active listening is one very important skill for every businessman.
Speaking: Conveying a message appropriately is very important. A message should also carry the emotions of the message conveyed. A serious message should carry the seriousness, so the listeners can understand the emotions and the intensity of the message as well.

Ask Questions:
Asking open ended questions is very important in business. This will open up new opportunities, create new clientele, increase conversation duration and what not. Besides, it will also help convey a message better and clearer.

Professionalism should be underscored for any business related communication. No matter who is involved or the purpose, all business related communications should be done in a professional manner. Whether it is answering a call, sending a mail to a client or customer, or handling a business meeting, it should be done in a professional fashion. There can be a bit of humor or modernity to suit the current trend, though professionalism should never be compromised.

Being open for feedback and asking for feedback from clientele or customers is a very important trait for every businessman. The feedback should be taken in a positive manner and worked upon where needed. This helps build, nourish and sustain relationships with all cadres.

Confidence is the key for any business communication. One should exude confidence, to win the hearts of people. High confidence levels not only lures customers, but also new clientele and even employees! So whatever said and done, it should be done with confidence.

In the current fast-paced world, everything is fast paced. People are easily forgotten and following up is hardly done by businessmen. Following up and responding to enquiries or any communication attempt is very important. It also reflects on the professional ethics of the business professional and the brand represented. So never miss replying to every message received and where there’s a delay in doing so, apologizing is impertinent!
In short, business communication skills are not out of the world. On the other hand, they are simple and realistic efforts that will also help one in their personal or professional life. When these simple etiquettes are followed through, there shouldn’t be any problem.

What does and Effective Sales Presentation Entail? - Presentation Skills Training Workshops Hong Kong HK

What does and Effective Sales Presentation Entail?

- Presentation Skills Training Workshops Hong Kong HK
Mark Halwani
While sales are the focus of any salesperson's career, they can often get very complicated. When presenting your product or service to prospects, it is important to understand that not all prospects are the same. They will respond differently to the price when comparing it to the value that they get. Few sales will ever be made unless you have the ability to convince the prospect that the value of what you are selling outweighs the cost. However, there are certain aspects of your presentation that you must pay attention to.

Planning your presentation

It is important to ensure that you prepare adequately for your presentation as this will help you be organized, prepared and confident. Preparing for the presentation involves finding out about the prospect so you can customize the presentation appropriately. For instance, it is important to determine the dominant value of your product or service for the prospect and plan your presentation to stress this value.

Ingredients for an effective presentation

It helps to think of the presentation as a combination of content, style and rapport. When any of these ingredients are missing from your presentation, you decrease your chances of making the sale. Having adequate content requires that you have valuable facts about the product's usefulness, but your presentation will not be effective if you do not build rapport or deliver your presentation in a style that the prospect will find appealing.

Interactive presentation

An effective presentation is one that is interactive, which means that you must involve the prospect at every point of the presentation. One of the ways that you can do this is to ask the prospect questions that explore his or her needs and then propose workable solutions. Ensure that you are concise and factual as customers feel more comfortable buying from a person they feel is straightforward and honest. It is also important to maintain your prospect's attention. For instance, allowing him or her to have physical contact with the product or physically demonstrating how it works should help lead to a sale.

Take your time

There are numerous ways in which you can make a sale, but it is important to take your time during the presentation. When a customer feels rushed to make a decision, this compromises the quality of your presentation and you will likely lose the sale. If you have other time commitments, it would be better to postpone the presentation altogether. Only when the customer indicates that he or she is ready to make a purchase should you ask for a sale.

Article Source:

HK Sales Presentation Skills Courses - Central Hong Kong Kowloon and Regional Asia

Overcoming Communication Barriers in Organisations

By Martin Hahn
Although all communication is subject to misunderstandings, business communication is particularly difficult. The material is often complex and controversial. Moreover, both the sender and the receiver may face distractions that divert their attention. Further, the opportunities for feedback are often limited, making it difficult to correct misunderstandings. The following communication barriers in organizations and ways to overcome them will be the main topic of this article.

1. Information Overload

. Too much information is as bad as too little because it reduces the audiences ability to concentrate effectively on the most important messages. People facing information overload sometimes try to cope by ignoring some of the messages, by delaying responses to messages they deem unimportant, by answering only parts of some messages, by responding inaccurately to certain messages, by taking less time with each message, or by reacting only superficially to all messages.
To overcome information overload, realize that some information is not necessary, and make necessary information easily available. Give information meaning rather than just passing it on, and set priorities for dealing with the information flow. Some information isn't necessary.

2. Message Complexity.

When formulating business messages, you communicate both as an individual and as representative of an organization. Thus you must adjust your own ideas and style so that they are acceptable to your employer. In fact, you may be asked occasionally to write or say something that you disagree with personally. Suppose you work as a recruiter for your firm. You've interviewed a job candidate you believe would make an excellent employee, but others in the firm have rejected this applicant. Now you have to write a letter turning down the candidate: You must communicate your firms message, regardless of your personal feelings, a task some communicators find difficult.
To overcome the barriers of complex messages, keep them clear and easy to understand. Use strong organization, guide readers by telling them what to expect, use concrete and specific language, and stick to the point. Be sure to ask for feedback so that you can clarify and improve your message.

3. Message Competition

. Communicators are often faced with messages that compete for attention. If you're talking on the phone while scanning a report, both messages are apt to get short shrift. Even your own messages may have to compete with a variety of interruptions: The phone rings every five minutes, people intrude, meetings are called, and crises arise. In short, your messages rarely have the benefit on the receivers undivided attention.
To overcome competition barriers, avoid making demands on a receiver who doesn't have the time to pay careful attention to your message. Make written messages visually appealing and easy to understand, and try to deliver them when your receiver has time to read them. Oral messages are most effective when you can speak directly to your receiver (rather than to intermediaries or answering machines). Also, be sure to set aside enough time for important messages that you receive. Business messages rarely have the benefit of the audiences full and undivided attention.

4. Differing Status.

Employees of low status may be overly cautious when sending messages to managers and may talk only about subjects they think the manager is interested in. Similarly, higher-status people may distort messages by refusing to discuss anything that would tend to undermine their authority in the organization. Moreover, belonging to a particular department or being responsible for a particular task can narrow your point of view so that it differs from the attitudes, values, and expectations of people who belong to other departments or who are responsible for other tasks.
To overcome status barriers, keep managers and colleagues well informed. Encourage lower-status employees to keep you informed by being fair-minded and respectful of their opinions. When you have information that you're afraid you boss might not like, be brave and convey it anyway. Status barriers can be overcome by a willingness to give and receive bad news.

5. Lack of Trust,

Building trust is a difficult problem. Other organization members don't know whether you'll respond in a supportive or responsible way, so trusting can be risky. Without trust, however, free and open communication is effectively blocked, threatening the organization's stability. Just being clear in your communication is not enough.
To overcome trust barriers, be visible and accessible. Don't insulate yourself behind assistants or secretaries. Share key information with colleagues and employees, communicate honestly, and include employees in decision making. For communication to be successful, organizations must create an atmosphere of fairness and trust.

6. Inadequate Communication Structures.

Organizational communication is effected by formal restrictions on who may communicate with whom and who is authorized to make decisions. Designing too few formal channels blocks effective communication. Strongly centralized organizations, especially those with a high degree of formalization, reduce communication capacity, and they decrease the tendency to communicate horizontally thus limiting the ability to coordinate activities and decisions. Tall organizations tend to provide too many vertical communication links, so messages become distorted as they move through the organization's levels.
To overcome structural barriers, offer opportunities for communicating upward, downward, and horizontally (using such techniques as employee surveys, open-door policies, newsletters, memo, and task groups). Try to reduce hierarchical levels, increase coordination between departments, and encourage two-way communication.

7. Incorrect Choice of Medium.

If you choose an inappropriate communication medium, your message can be distorted so that the intended meaning is blocked. You can select the most appropriate medium by matching your choice with the nature of the message and of the group or the individual who will receive it. Face-to-face communication is the richest medium because it is personal, it provides immediate feedback, it transmits information from both verbal and nonverbal cues, and it conveys the emotion behind the message. Telephones and other interactive electronic media aren't as rich; although they allow immediate feedback, they don't provide visual nonverbal cues such as facial expressions, eye contact and body movements. Written media can be personalized through addressed memos, letters, and reports, but they lack the immediate feedback and the visual and vocal nonverbal cues that contribute to the meaning of the message. The leanest media are generally impersonal written messages such as bulletins, fliers, and standard reports. Not only do they lack the ability to transmit nonverbal cues and to give feedback, they also eliminate any personal focus.
To overcome media barriers, choose the richest media for no routine, complex message. Use rich media to extend and to humanize your presence throughout the organization, to communicate caring and personal interest to employees, and to gain employee commitment to organizational goals. Use leaner media to communicate simple, routine messages. You can send information such as statistics, facts, figures and conclusions through a note, memo or written report

8. Closed communication climate.

Communication climate is influenced by management style, and a directive, authoritarian style blocks the free and open exchange of information that characterizes good communication.
To overcome climate barriers, spend more time listening than issuing orders.

9. Unethical Communication.

An organization cannot create illegal or unethical messages and still be credible or successful in the long run. Relationships within and outside the organization depend or trust and fairness.
To overcome ethics barriers, make sure your messages include all the information that ought to be there. Make sure that information is adequate and relevant to the situation. And make sure your message is completely truthful, not deceptive in any way.

10. Inefficient Communication.

Producing worthless messages wastes time and resources, and it contributes to the information overload already mentioned.
Reduce the number of messages by thinking twice before sending one. Then speed up the process, first, by preparing messages correctly the first time around and, second, by standardizing format and material when appropriate. Be clear about the writing assignments you accept as well as the ones you assign.

11. Physical distractions.

Communication barriers are often physical: bad connections, poor acoustics, illegible copy. Although noise or this sort seems trivial, it can completely block an otherwise effective message. Your receiver might also be distracted by an uncomfortable chair, poor lighting, or some other irritating condition. In some cases, the barrier may be related to the receiver's health. Hearing or visual impairment or even a headache can interfere with reception of a message. These annoyances don't generally block communication entirely, but they may reduce the receiver's concentration.
To overcome physical distractions, try to prepare well written documents which are clear, concise, and comprehensive. When

preparing oral presentations

try to find a setting which permits audience to see and hear the speaker clearly.
Martin Hahn PhD has received his education and degrees in Europe in organizational/industrial sociology. He grew up in South-East Asia and moved to Europe to get his tertiary education and gain experience in the fields of scientific research, radio journalism, and management consulting. For more info visit
Article Source:

We use cookies to provide a better experience for you on our website. By continuing to browse this website you give your consent for cookies to be used. Please read our Cookie Policy for more details.